Hamilton365 provides ongoing managed IT support for small and medium businesses that rely on Microsoft 365, Google Workspace, and cloud-based infrastructure. Rather than waiting for something to break, Hamilton365's managed services model provides proactive monitoring, regular maintenance, and expert technical oversight, delivered by a senior specialist with genuine enterprise-scale experience.
Every managed services client works directly with Jamie Hamilton, the founder and principal specialist of Hamilton365. There are no account managers acting as intermediaries, no rotating support staff, and no generic MSP packages. Scope is agreed based on the client's specific environment and requirements.
Regular tenant health checks covering security configuration, licence utilisation, Identity hygiene, email authentication status, and Microsoft Secure Score. Proactive identification and remediation of issues before they affect the business.
Ongoing monitoring of Microsoft 365 security alerts and Entra ID sign-in anomalies. Security patching and updates. MFA adoption monitoring and enforcement. Conditional Access policy review and maintenance. Email authentication (DMARC, SPF, DKIM) monitoring.
User provisioning and deprovisioning. Access reviews and permission audits. Guest account governance. Admin role reviews. Identity lifecycle management for joiners, movers, and leavers.
Exchange Online health monitoring. Mail flow and deliverability management. Anti-spam and anti-phishing policy maintenance. Shared mailbox and distribution group management.
Managed services clients receive priority access to after-hours support, ensuring that when something goes wrong outside business hours, there is a senior specialist available to respond quickly.
Hamilton365's managed services are best suited to small and medium businesses that rely heavily on Microsoft 365 or Google Workspace, have between 5 and 100 users, want expert IT oversight without employing a full-time IT person, and value a direct relationship with a senior specialist rather than a generic MSP helpdesk.
Hamilton365 is not a traditional MSP. There are no lock-in contracts, no cookie-cutter tiers, and no call centres. Managed services engagements are scoped individually based on the client's environment, risk profile, and support requirements. Clients know exactly what they're getting and who they're working with.
Managed IT plans from $299/month + GST. Scope and pricing agreed following a free initial consultation and environment review. No lock-in, monthly arrangements available.
Phone: 0403 401 250 | Email: jamie@hamilton365.com.au | hamilton365.com.au
All Services | Microsoft 365 Support | After-Hours Support